Recently, a customer from Peru reported that they were cheated by a fastener supply and paid a 30% deposit and failed to ship the goods. After a long negotiation, the goods were finally shipped, but the models of the goods sent did not match at all; the customers have been unable to contact the company. Suppliers have a very bad attitude in solving problems.Customers are very distressed and let us help solve this problem .
In fact, this kind of phenomenon will exist in any industry, but it also belongs to an individual; after all, in the fastener industry, even if it is a small screw factory or a small business, the owner of the factory knows the word integrity; other than that In addition, our company has always followed integrity business rules in order to go further.
Do business with integrity and be honest:
The spreading of oil poems is enough to prove that our fastener industry attaches great importance to integrity:
①Be a responsible screw man, do business with integrity, and be honest. Sell what can be sold, do what can be done, and never make random promises of what can't be done.
② Selling screws is my job. I am not great, nor do I have the dream of getting rich overnight. I am sincere and enthusiastic to customers, because I am willing to firmly believe that, heart to heart, customer satisfaction is my greatest motivation.
③ I run my market, with a bright heart, open and happy. I have my principles and bottom line. I don’t engage in low-price competition, don’t mess up the market with fakes, sell my own screws with integrity.Because both product quality and service are inseparable from the word integrity.
Next, let’s talk about why there is a situation that customers say:
Everyone knows that most of China's manufacturing and even the world's manufacturing are made up of small and medium-sized enterprises. Small and medium-sized enterprises are basically supporting suppliers for large and sophisticated enterprises. This means that the vast majority of SMEs are at the middle and low end of the industry chain. For small and medium-sized enterprises at the middle and low end of the industry chain, the main unstable factors are as follows:
1. Unstable orders
Unlike large enterprises at the high end of the industry chain, SMEs can conduct relatively accurate quantitative production based on sales forecasts and market analysis. In small and medium-sized enterprises, the phenomenon of order insertion, order modification, order increase, and order cancellation is very common. Small and medium-sized enterprises are basically in a passive state in the forecasting of the entire order. Some companies even make a lot of inventory in order to meet the needs of customers and to be able to ship quickly. As a result, the customer's product upgrades have caused huge losses.
2. the supply chain is unstable
Because of the relationship between orders and costs, the entire supply chain of many small and medium-sized enterprises is unstable. This is due to the fact that many factories are small workshops. It is understood that many hardware factories have less than 30% of the delivery rate. An analysis will reveal that how can a company’s organizational efficiency be high? Because the raw materials cannot be returned to the factory on time, how can it be said that they can be shipped on time. This has even become the main reason for unstable production conditions in many companies.
3.the production process is unstable
Many companies, due to the low degree of automation and long process routes, may cause equipment abnormalities, quality abnormalities, material abnormalities, and personnel abnormalities in each process. The instability of the entire production process occupies a major position in small and medium-sized enterprises, and it is also the biggest headache and the most difficult problem for many screw factories.
It is recommended that customers understand the situation in detail when choosing a supplier, and try to choose a relatively stable and large-scale factory to avoid some troubles. I believe that our Chinese screw companies will get better and better. I wish all customers can choose reliable suppliers. Mutual benefit!
Post time: Jan-12-2022